Call Center Operations

AI-Powered Call QA for a 50-Seat Call Center

Automated call evaluation using GPT-4o that achieved 100% call coverage at a fraction of the cost of manual QA.

100%

of calls evaluated (up from 3–5%)

40%

improvement in average call quality scores

$0.03

per evaluation vs. $20+ manual cost

15+

hours saved per week on QA

The Client

A 50-seat outbound call center handling sales and appointment setting across multiple campaigns.

The Challenge

QA managers could only review 3–5% of calls manually. Scoring was inconsistent between reviewers. Agents received feedback days or weeks after calls, making coaching ineffective. Compliance issues were caught too late, leading to risk exposure.

The Solution

We deployed an AI-powered QA system: Fireflies integration for automatic call transcription, GPT-4o evaluation against custom scorecards covering greeting, compliance, objection handling, and close technique. Scores are automatically routed to dashboards and agent notifications. Managers receive instant alerts for calls below threshold, and CallTools disposition data syncs with evaluation results for complete reporting.

Tools Used

N8NOpenAI GPT-4oFirefliesCallToolsJust Call DialerGoogle Sheets

Services Provided

AI QA Evaluator & Data Analysis
Inbound Lead Processing & Dialer Setup
Workflow Creation & Automation

Ready to streamline your operations?

Let's talk about how automation can save your team hours every week and eliminate manual errors.

Get Started