{ emoca }

Privacy Policy

Last updated: March 3, 2026

1. Introduction

emozca ("we," "our," or "us") is an operations and automation agency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at emozca.com (the "Site") or use our services.

2. Information We Collect

Information You Provide

  • Contact information: name, email address, phone number, and company name when you fill out a contact form, request a consultation, or subscribe to communications.
  • Service inquiry details: information about your business needs, the services you are interested in, and any messages you send us.
  • Chat interactions: messages you send through our AI-powered chat assistant.

Information Collected Automatically

  • Usage data: pages visited, time on site, referring URL, browser type, device type, and operating system.
  • Cookies & tracking technologies: we use cookies, pixels, and similar technologies to analyze site traffic and measure advertising effectiveness. This includes Google Analytics, Google Ads, and Meta Pixel.
  • IP address: collected automatically by our hosting provider (Vercel) for security and analytics purposes.

3. How We Use Your Information

  • To respond to your inquiries and provide requested services.
  • To send follow-up communications related to your consultation request.
  • To improve our website, services, and user experience.
  • To run and measure the effectiveness of advertising campaigns.
  • To comply with legal obligations.

4. Third-Party Services

We share information with the following third-party services solely for the purpose of providing our services:

  • GoHighLevel: CRM platform where contact form submissions are stored to manage client relationships and communications.
  • Google Analytics & Google Ads: website analytics and advertising measurement.
  • Meta (Facebook) Pixel: advertising measurement and audience targeting.
  • Vercel: website hosting and performance analytics.
  • OpenAI: powers our AI chat assistant. Chat messages are processed by OpenAI's API but are not used to train their models.

We do not sell, share, or distribute your personal information to third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How Do Contacts Opt-In to Messages?

Contacts opt in to receive SMS/text messages from emozca through the following method:

  • Web Form (emozca.com/contact): By submitting our contact form and checking the SMS consent checkbox(es), you expressly consent to receive messages from emozca. Consent is collected separately for transactional messages and marketing messages. Neither checkbox is pre-checked — opt-in is always voluntary and explicit.
  • Submitting the form without checking the SMS consent boxes does not grant permission to send SMS messages.
  • Marketing SMS consent is always optional and will never block or be required for form submission.

Opt-In Confirmation Message

After opting in, you will receive the following confirmation text message:

"You have successfully opted in to receive messages from emozca. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help or STOP to opt-out."

6. SMS/Text Messaging Privacy

If you opt in to receive SMS or text messages from emozca, the following applies:

  • We collect your phone number and consent to send you service-related communications, appointment reminders, and follow-up messages related to your inquiry.
  • Your text messaging opt-in data and consent will not be shared with any third parties for their own marketing purposes.
  • Text opt-in data may only be shared with service providers or aggregators that assist in delivering messages on our behalf.
  • You may opt out at any time by replying STOP to any message.
  • Message and data rates may apply depending on your mobile carrier plan.
  • Message frequency varies based on your interactions with us.

7. Cookies

Our Site uses cookies and similar tracking technologies. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

  • Essential cookies: required for the site to function properly.
  • Analytics cookies: help us understand how visitors interact with the site (Google Analytics).
  • Advertising cookies: used to deliver relevant ads and measure campaign performance (Google Ads, Meta Pixel).

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Opt out of marketing communications.
  • Opt out of targeted advertising.
  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us at accountmanager@emozca.com.

10. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

emozca
Email: accountmanager@emozca.com
Website: emozca.com